$599.00

CR-ECONOMY

    • Minimum Credit Pack: 24
    • Minimum Contract Duration: 6 months
    • Support Pack Validity: 1 months
    • Week Days Support (Mon- Friday): Yes
    • Weekends Support (Saturday & Sunday): No
    • Support Time (PST): 9.00 AM to 6.30 PM: No
    • Support Time(PST): 6.30 PM to 2.30 AM: No
    • Support Time(PST): 2.30 AM to 10.30 AM: No
    • Minimum Response Time: 1 Hr. Incident receipt
    • Supported Projects/Process (Or Domains): 1
    • Application Support Developed outside Bitsenze: No
    • Application Support Developed within Bitsenze: Yes
    • Application Support Training Required: No
    • Technical Document Required: No
    • Project Setup required: No
    • Infrastructure Cost Included: No
    • Training Cost Included: Yes
    • Server Uptime Guaranteed: No
    • Application Support Guaranteed: Yes
    • Co ordination with Hosting Provider: No
    • Co ordination with Third Party Service provider: No
    • Bug Fixes: Yes
    • Query Support: Yes
    • Change Requests: No
    • Frequently Asked Question: Yes
    • Root Cause Analysis Report Availability: No
    • Work around resolution availability: Yes
    • Defect Analysis included: No
    • Defect Development included: No
    • Change request Outside Support Pack: Yes
    • Change request Implementation: Additional Cost
    • L1 Support- Email: Yes
    • L1 Support Chat: No
    • L1 Support Call: No
    • L2 Support- Email: Yes
    • L2 Support Chat: No
    • L2 Support Call: No
    • L3 Support- Email: Yes
    • L3 Support Chat: No
    • L3 Support Call: No
    • Credit for Critical Incidents: 2.5
    • Credit for High Priortiy Incidents: 2.25
    • Credit for Medium Priortiy Incidents: 2
    • Credit for Low Priortiy Incidents: 1.75
    • All other services excluded from support pack: Yes
$999.00

CR-STARTER

    • Minimum Credit Pack: CREDIT-43
    • Minimum Contract Duration: 6 months
    • Support Pack Validity: 1 months
    • Week Days Support (Mon- Friday): Yes
    • Weekends Support (Saturday & Sunday): No
    • Support Time (PST): 9.00 AM to 6.30 PM: No
    • Support Time(PST): 6.30 PM to 2.30 AM: No
    • Support Time(PST): 2.30 AM to 10.30 AM: No
    • Minimum Response Time: 1 Hr. Incident Receipt
    • Supported Projects/Process (Or Domains): 1
    • Application Support Developed outside Bitsenze: No
    • Application Support Developed within Bitsenze: Yes
    • Application Support Training Required: No
    • Technical Document Required: No
    • Project Setup required: No
    • Infrastructure Cost Included: No
    • Training Cost Included: Yes
    • Server Uptime Guaranteed: No
    • Application Support Guaranteed: Yes
    • Co ordination with Hosting Provider: No
    • Co ordination with Third Party Service provider: No
    • Bug Fixes: Yes
    • Application Based Query: Yes
    • Change Requests: No
    • Functional Query: Yes
    • Root Cause Analysis Report Availability: No
    • Work around resolution availability: Yes
    • Defect Analysis included: No
    • Defect Development included: No
    • Change request Outside Support Pack: Yes
    • Change request Implementation: Additional Cost
    • L1 Support- Email: Yes
    • L1 Support Chat: No
    • L1 Support Call: No
    • L2 Support- Email: Yes
    • L2 Support Chat: No
    • L2 Support Call: No
    • L3 Support- Email: Yes
    • L3 Support Chat: No
    • L3 Support Call: No
    • Credit for Critical Incidents: 2.25
    • Credit for High Priority Incidents: 2
    • Credit for Medium Priority Incidents: 1.75
    • Credit for Low Priority Incidents: 1.5
    • All other services excluded from support pack: Yes
$2,999.00

PR-BUSINESS

    • Minimum Credit Pack: CREDIT-167
    • Minimum Contract Duration: 6 months
    • Support Pack Validity: 1 months
    • Week Days Support (Mon- Friday): Yes
    • Weekends Support (Saturday & Sunday): No
    • Support Time (PST): 9.00 AM to 6.30 PM: No
    • Support Time(PST): 6.30 PM to 2.30 AM: Yes
    • Support Time(PST): 2.30 AM to 10.30 AM: Yes
    • Minimum Response Time: 1 Hr. Incident Receipt
    • Supported Projects/Process (Or Domains): 2
    • Application Support Developed outside Bitsenze: No
    • Application Support Developed within Bitsenze: Yes
    • Application Support Training Required: No
    • Technical Document Required: No
    • Project Setup required: No
    • Infrastructure Cost Included: No
    • Training Cost Included: Yes
    • Server Uptime Guaranteed: No
    • Application Support Guaranteed: Yes
    • Co ordination with Hosting Provider: No
    • Co ordination with Third Party Service provider: No
    • Bug Fixes: Yes
    • Application Based Query: Yes
    • Change Requests: No
    • Functional Query: Yes
    • Root Cause Analysis Report availability: No
    • Work around resolution availability: Yes
    • Defect Analysis included: No
    • Defect Development included: No
    • Change request Outside Support Pack: Yes
    • Change request Implementation: Additional Cost
    • L1 Support- Email: Yes
    • L1 Support Chat: Yes
    • L1 Support Call: No
    • L2 Support- Email: Yes
    • L2 Support Chat: Yes
    • L2 Support Call: No
    • L3 Support- Email: Yes
    • L3 Support Chat: Yes
    • L3 Support Call: No
    • Credit for Critical Incidents: 2
    • Credit for High Priortiy Incidents: 1.5
    • Credit for Medium Priortiy Incidents: 1.25
    • Credit for Low Priortiy Incidents: 1
    • All other services excluded from support pack: Yes
$5,999.00

PR-ENTERPRISE

    • Minimum Credit Pack: CREDIT-399
    • Minimum Contract Duration: 6 months
    • Support Pack Validity: 1 months
    • Week Days Support (Mon- Friday): Yes
    • Weekends Support (Saturday & Sunday): Yes
    • Support Time (PST): 9.00 AM to 6.30 PM: Yes
    • Support Time(PST): 6.30 PM to 2.30 AM: Yes
    • Support Time(PST): 2.30 AM to 10.30 AM: Yes
    • Minimum Response Time: 1 Hr. Incident Receipt
    • Supported Projects/Process (Or Domains): 3
    • Application Support Developed outside Bitsenze: No
    • Application Support Developed within Bitsenze: Yes
    • Application Support Training Required: No
    • Technical Document Required: No
    • Project Setup required: No
    • Infrastructure Cost Included: No
    • Training Cost Included: Yes
    • Server Uptime Guaranteed: No
    • Application Support Guaranteed: Yes
    • Co ordination with Hosting Provider: Yes
    • Co ordination with Third Party Service provider: Yes
    • Bug Fixes: Yes
    • Application Based Query: Yes
    • Change Requests: No
    • Functional Query: Yes
    • Root Cause Analysis Report availability: Yes
    • Work around resolution availability: Yes
    • Defect Analysis included: Yes
    • Defect Development included: No
    • Change request Outside Support Pack: Yes
    • Change request Implementation: Additional Cost
    • L1 Support- Email: Yes
    • L1 Support Chat: Yes
    • L1 Support Call: Yes
    • L2 Support- Email: Yes
    • L2 Support Chat: Yes
    • L2 Support Call: Yes
    • L3 Support- Email: Yes
    • L3 Support Chat: Yes
    • L3 Support Call: Yes
    • Credit for Critical Incidents: 1.75
    • Credit for High Priortiy Incidents: 1.25
    • Credit for Medium Priortiy Incidents: 1
    • Credit for Low Priortiy Incidents: 0.5
    • All other services excluded from support pack: Yes
$799.00

PCR-ECONOMY

    • Minimum Credit Pack: CREDIT-27
    • Minimum Contract Duration: 1 Year
    • Support Pack Validity: 1 months
    • Week Days Support (Mon- Friday): Yes
    • Weekends Support (Saturday & Sunday): No
    • Support Time (PST): 9.00 AM to 6.30 PM: No
    • Support Time(PST): 6.30 PM to 2.30 AM: No
    • Support Time(PST): 2.30 AM to 10.30 AM: No
    • Minimum Response Time: 1 Hr. Incident Receipt
    • Supported Projects/Process (Or Domains): 1
    • Application Support Developed outside Bitsenze: Yes
    • Application Support Developed within Bitsenze: No
    • Application Support Training Required: Yes
    • Technical Document Required: Yes
    • Project Setup required: Yes
    • Infrastructure Cost Included: No
    • Training Cost Included: No
    • Server Uptime Guaranteed: No
    • Application Support Guaranteed: Yes
    • Co ordination with Hosting Provider: No
    • Co ordination with Third Party Service provider: No
    • Bug Fixes: Yes
    • Application Based Query: Yes
    • Change Requests: No
    • Functional Query: Yes
    • Root Cause Analysis Report availability: No
    • Work around resolution availability: Yes
    • Defect Analysis included: No
    • Defect Development included: No
    • Change request Outside Support Pack: Yes
    • Change request Implementation: Additional Cost
    • L1 Support- Email: Yes
    • L1 Support Chat: No
    • L1 Support Call: No
    • L2 Support- Email: Yes
    • L2 Support Chat: No
    • L2 Support Call: No
    • L3 Support- Email: Yes
    • L3 Support Chat: No
    • L3 Support Call: No
    • Credit for Critical Incidents: 2.5
    • Credit for High Priortiy Incidents: 2.25
    • Credit for Medium Priortiy Incidents: 2
    • Credit for Low Priortiy Incidents: 1.75
    • All other services excluded from support pack: Yes
$1,999.00

PCR-STARTER

    • Minimum Credit Pack: CREDIT-72
    • Minimum Contract Duration: 1 Year
    • Support Pack Validity: 1 months
    • Week Days Support (Mon- Friday): Yes
    • Weekends Support (Saturday & Sunday): No
    • Support Time (PST): 9.00 AM to 6.30 PM: No
    • Support Time(PST): 6.30 PM to 2.30 AM: No
    • Support Time(PST): 2.30 AM to 10.30 AM: No
    • Minimum Response Time: 1 Hr. Incident Receipt
    • Supported Projects/Process (Or Domains): 1
    • Application Support Developed outside Bitsenze: Yes
    • Application Support Developed within Bitsenze: No
    • Application Support Training Required: Yes
    • Technical Document Required: Yes
    • Project Setup required: Yes
    • Infrastructure Cost Included: No
    • Training Cost Included: No
    • Server Uptime Guaranteed: No
    • Application Support Guaranteed: Yes
    • Co ordination with Hosting Provider: No
    • Co ordination with Third Party Service provider: No
    • Bug Fixes: Yes
    • Application Based Query: Yes
    • Change Requests: No
    • Functional Query: Yes
    • Root Cause Analysis Report availability: No
    • Work around resolution availability: Yes
    • Defect Analysis included: No
    • Defect Development included: No
    • Change request Outside Support Pack: Yes
    • Change request Implementation: Additional Cost
    • L1 Support- Email: Yes
    • L1 Support Chat: No
    • L1 Support Call: No
    • L2 Support- Email: Yes
    • L2 Support Chat: No
    • L2 Support Call: No
    • L3 Support- Email: Yes
    • L3 Support Chat: No
    • L3 Support Call: No
    • Credit for Critical Incidents: 2.25
    • Credit for High Priortiy Incidents: 2
    • Credit for Medium Priortiy Incidents: 1.75
    • Credit for Low Priortiy Incidents: 1.5
    • All other services excluded from support pack: Yes
$4,999.00

PCR-BUSINESS

    • Minimum Credit Pack: CREDIT-199
    • Minimum Contract Duration: 1 Year
    • Support Pack Validity: 1 months
    • Week Days Support (Mon- Friday): Yes
    • Weekends Support (Saturday & Sunday): No
    • Support Time (PST): 9.00 AM to 6.30 PM: No
    • Support Time(PST): 6.30 PM to 2.30 AM: Yes
    • Support Time(PST): 2.30 AM to 10.30 AM: Yes
    • Minimum Response Time: 1 Hr. Incident Receipt
    • Supported Projects/Process (Or Domains): 1
    • Application Support Developed outside Bitsenze: Yes
    • Application Support Developed within Bitsenze: No
    • Application Support Training Required: Yes
    • Technical Document Required: Yes
    • Project Setup required: Yes
    • Infrastructure Cost Included: No
    • Training Cost Included: No
    • Server Uptime Guaranteed: No
    • Application Support Guaranteed: Yes
    • Co ordination with Hosting Provider: Yes
    • Co ordination with Third Party Service provider: No
    • Bug Fixes: Yes
    • Application Based Query: Yes
    • Change Requests: No
    • Functional Query: Yes
    • Root Cause Analysis Report availability: No
    • Work around resolution availability: Yes
    • Defect Analysis included: No
    • Defect Development included: No
    • Change request Outside Support Pack: Yes
    • Change request Implementation: Additional Cost
    • L1 Support- Email: Yes
    • L1 Support Chat: Yes
    • L1 Support Call: No
    • L2 Support- Email: Yes
    • L2 Support Chat: Yes
    • L2 Support Call: No
    • L3 Support- Email: Yes
    • L3 Support Chat: Yes
    • L3 Support Call: N
    • Credit for Critical Incidents: 2
    • Credit for High Priority Incidents: 1.5
    • Credit for Medium Priority Incidents: 1.25
    • Credit for Low Priority Incidents: 1
    • All other services excluded from support pack: Yes
$7,999.00

PCR-ENTERPRISE

    • Minimum Credit Pack: CREDIT-399
    • Minimum Contract Duration: 1 Year
    • Support Pack Validity: 1 months
    • Week Days Support (Mon- Friday): Yes
    • Weekends Support (Saturday & Sunday): Yes
    • Support Time (PST): 9.00 AM to 6.30 PM: Yes
    • Support Time(PST): 6.30 PM to 2.30 AM: Yes
    • Support Time(PST): 2.30 AM to 10.30 AM: Yes
    • Minimum Response Time: 1 Hr. Incident Receipt
    • Supported Projects/Process (Or Domains): 1
    • Application Support Developed outside Bitsenze: Yes
    • Application Support Developed within Bitsenze: No
    • Application Support Training Required: Yes
    • Technical Document Required: Yes
    • Project Setup required: Yes
    • Infrastructure Cost Included: No
    • Training Cost Included: No
    • Server Uptime Guaranteed: No
    • Application Support Guaranteed: Yes
    • Co ordination with Hosting Provider: Yes
    • Co ordination with Third Party Service provider: Yes
    • Bug Fixes: Yes
    • Application Based Query: Yes
    • Change Requests: No
    • Functional Query: Yes
    • Root Cause Analysis Report availability: Yes
    • Work around resolution availability: Yes
    • Defect Analysis included: Yes
    • Defect Development included: No
    • Change request Outside Support Pack: Yes
    • Change request Implementation: Additional Cost
    • L1 Support- Email: Yes
    • L1 Support Chat: Yes
    • L1 Support Call: Yes
    • L2 Support- Email: Yes
    • L2 Support Chat: Yes
    • L2 Support Call: Yes
    • L3 Support- Email: Yes
    • L3 Support Chat: Yes
    • L3 Support Call: Yes
    • Credit for Critical Incidents: 1.75
    • Credit for High Priortiy Incidents: 1.25
    • Credit for Medium Priortiy Incidents: 1
    • Credit for Low Priortiy Incidents: 0.5
    • All other services excluded from support pack: Yes
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